Just how important is customer feedback for restaurants?
The team at Thanx analyzed thousands of table service restaurant customer feedback responses over the last two years and learned some very interesting things including:
- Your best customers matter
- Every customer experience counts
- Replying to feedback grows sales +22 percent
That last stat is powerful as who knew that simply responding to customer feedback could have an impact on your bottom line? This infographic details the importance of feedback and how restaurants can use the data to increase profits and enhance the guest experience.